Shipping and Payment

COVID-19 shipping update
We keep working as usual despite the COVID-19 and your purchase is 100% guaranteed. Our lead times listed below remain the same, but delivery times can be delayed few days.
Thanks for your understanding during this time!

Payment: We use the most secure payment methods
Credit and Debit Cards Payments (Stripe), AmazonPay and PayPal

Shipping: All items will be crafted, carefully packaged and sent within 6 business days after payment is received.

USA orders are shipped from our USA warehouses (if in stock)

Detailed shipping information (If shipped from Ukraine)

✔ Shipping method:
• To the USA and Europe, we can ship with UPS Saver or Regular International Shipping (Ukrposhta & USPS), to the rest of the world - UPS only.
Please note: some local postal services do not provide online tracking for international registered airmail. Such as the USA, UK, France, Germany, Italy, and Australian post. 

✔ Terms & Delivery time:

• UPS: 3-5 business days
• Regular International Shipping: orders may take 3-4 weeks to arrive. We cannot expedited international shipping or speed up the transit time/customs clearance process. We do not guarantee actual delivery dates.

✔ Custom Fees and Duties
• Customers are responsible for any fees, taxes, and duties associated with shipping & purchasing to their respective countries.

✔ Packaging:
• Every bookmark is packed into individual gift-box
• Your parcel will come in a safe cardboard box
• Including notes, cards and shipping gifts directly to the recipient are always welcome. If you have some special request feel free to contact us.

Detailed shipping information (If shipped from the USA)

✔ Shipping method:
• All packages are sent via standard mail from the Amazon warehouse or our stock in New Castle. Let us know if you wish an expedited shipment

✔ Terms & Delivery time:
• Shipping usually takes about 3-5 days

✔ Packaging:
• Every bookmark is packed into individual gift-box
• Your parcel will come in a safe cardboard box

 Our Guarantee:

We love what we create are proud of our quality. 
And we want to make happy every owner of our crazy bookmarks

 

✔ Returns are welcome within two weeks after delivery, so feel free to contact us for further information.
✔ If you are not satisfied with your items for any reason or they are damaged during the shipping, please contact us ASAP
✔ If your package was returned to us as unclaimed I'll contact you for further information on delivery or canceling an order.
✔ If you have some problems during the shipping (package does not come, it takes too long) - please contact for assistance.